F.A.Q.s

Shopping Information

What Shipping Methods Are Available?

We usually use DHL express courier service, which is a worldwide express delivery service carrier, providing us with reliable courier service;

How Long Will It Take To Get My Package?

Please check the DHL express website for details. According to our experience, it took about 5-7 working days to deliver goods to the following countries such as Thailand, the United Kingdom, Germany, and the United States. In Addition, some countries may require customers to bear customs declaration and taxation.

Payment Information

What Payment Methods Are Accepted?

We currently accept the following payment methods: Visa, MasterCard, PayPal. Our payment solution aims to accept as many as credit card as possible.

Is Buying On-Line Safe?

On dazuinfo.com, we offer various ways of payment including PayPal & Credit Cards and have strategic partnerships with well-known banks in the region. When shopping online, make sure that the website has an SSL (secure sockets layer) encryption installed which is represented by an icon of a locked padlock.

Orders and Returns

Do I need an account to place an order?

It is not mandatory to register. However, if you choose to we will retain your contact details, which will be retrieved when you login on your next visit. Please note that due to security reasons, we will not retain your card details.

Do I need an account to place an order?

It is not mandatory to register. However, if you choose to we will retain your contact details, which will be retrieved when you login on your next visit. Please note that due to security reasons, we will not retain your card details.

How Can I Cancel Or Change My Order?
Go to your order history and select the order you wish to cancel. Or you can leave message through the contact form. As soon as we receive your message, we will cancel this order. And we will refund the money back if payment is done. 
How Do I Track My Order?

Go to the page to track your order. Here is the link https://www.dazuinfo.com/download/order-tracking/. The order id and billing email are required. 

Product

Why XferMax X8 does not include internal storage and battery?

Hard drives or solid state disks are easier to damage in international logistics. Lithium batteries are dangerous goods that are under the supervision of air transport, so it brings many difficulties to international logistics and transportation. Furthermore, rechargeable lithium batteries and hard drives or solid state disks are relatively easy to buy from the local market, and the price is relatively transparent. Therefore, we adopt a policy to sell casing(no battery, internal storage) to the international market.

What kind of HDD or SSD can work with XferMax X8?

XferMax X8 supports any HDD or SSD that comply with SATA 2.5 inch.
Note: A hard disk cover with a height of 15mm requires a thicker hard drive cover.

Where can I download the latest firmware?

Please visit our official website and download the latest firmware from the link. https://www.dazuinfo.com

Which XQD cards are not supported by XferMax X8?

XferMax X8 series product can support the most of XQD cards such as Sony G, Sony M, Lexar 1400x, Lexar 2933x. However, we find that some XQD cards have compatibility issues, including Sony S/ Sony H/Sony N, Lexar 1100x, Lexar 1333x.

What is the difference between “Copy to Card” and “Copy/Paste” feature?

“Copy to Card” and “Copy/Paste” is not the same feature.  The aim of the “Copy/Paste” feature is to prevent data loss during data backup. The XferMax X8 will process data backup with a series of steps. It includes data reading from the source, comparing data with an original piece of data, then writing data into a destinated disk as long as copying data is the exact one from original data. As a result, the copying performance between these two methods is different.

Battery operational periods and temperature range

2x 3400 battery(6800mHa) can support about 1TB data copy once full charge. Operational Discharging Temperature Range: -20 to 60 degrees Celsius

 

Files types XferMax X8 can support

This XferMax X8 series product can download or backup all kinds of the file which stored in memory cards such as JPEG, raw, PDF, etc. However, some of the RAW files cannot be previewed on the display screen. The main reason is some of the RAW files cannot be decoded due to hidden encode algorithm.

 

Backup performance of XferMax X8

If SSD stored inside of this device and work with extremely high-speed memory like XQD/CFast etc. It can reach up to 140MB/s, namely only 15-18 minutes to the backup whole 128GB memory card.
SSD CFast/XQD up to 140MB/s
HDD CFast/XQD up to 110MB/s
SSD/HDD CF/SD 20-80MB/s depends on the memory card performance

 

About Virus warning

You may find some virus warning when using anti-virus software to scan the HDD/SSD of XferMax x8 series products. Please do not worry about it.  In order to make device operating normally, XferMax creates two copies of the firmware that acts as OS of the device.  It includes the original code developed by dazuinfo and other open source code of third parties like Mplayer.  One copy of firmware stored in flash, making device running normally. The other firmware copies to your local SSD or HDD in case the flash firmware damaged. In this extreme case, the device can still work normally by using the firmware in your local SSD or HDD. It can avoid a return to the factory for repair.

All software is based on ARM architecture and only runs on XferMax series devices. Namely, it will not damage any data based on other operating systems like Windows, etc. Some of the virus warnings can be identified as an improper reaction. And the mission of dazuinfo is to protect the valuable data for our customers. We have no purpose to endanger the business principle of our own business.

Any recommend lithium battery?

The XferMax X8 Series uses a 18650 rechargeable lithium battery that provides enough power density to drive product functionality.
We recommend Genuine Panasonic NCR18650B 3400mAh Li-ion 3.7V Rechargeable Battery Flat Top. Below is the product link address for your reference. https://www.ebay.com/itm/Genuine-Panasonic-NCR18650B-3400mAh-Li-ion-3-7V-Rechargeable-Battery-Flat-Top/163195797900?hash=item25ff3a418c:m:mdgMyTSvP_ZTuw-n5OjB9sg
Or you may search google by keyword Genuine Panasonic NCR18650B 3400mAh Li-ion 3.7V Rechargeable Battery Flat Top.

Any recommend HDD or SSD?

According to our sales figure and customer feedback, Western Digital’s 2TB hard drive has better working performance, especially in long-term high-speed read and write operations, it can still maintain high backup performance. Samsung, Intel, SanDisk’s SSDs are the recommended brand of SSD, and their products are more outstanding as far as we know;

Does XferMax X8 support CFExpress memory cards?

Currently not supported. Because we have not yet obtained reliable technical specification, and the CFExpess memory card is still rare in the market. We will support CFExpress memory cards in the future as long as it becomes more popular.

How to recover XferMax X8 in case of a firmware upgrade failure.
Instructions:
1. Download files from the official website
2. Unzip the file and you will find 4 files names like
    PD800.SEF, PD800.SFP, PD801.SEF, PD802.SEF;
3. Using USB cable to onnect the XferMax X8 and the computer;
   And copy all files to the root directory of the internal storage of XferMax X8;
   Please keep the file’s name unchanged;
4. Disconnect the cable and boot the device;
    Long press the menu button and switch on the device;
5. Select the English language;
6. Select “Install firmware” and install software automatically;
   After installation and press the button to reboot the device;
7. Switch on the device and the main menu interface display normally;
   if loading message display too long time, please choose the back button to exit;
8. Select Settings\Firmware\Firmware Update
9. Firmware update complete.
How to choose the proper model of XferMax X8
All technical specifications are the same except the memory card slots.  Please check the table below.
How to fix the problem “USB cannot be recognized” When XferMax X8 connecting the computer
Please switch off the XferMax series product before connecting to the computer or laptop. The internal HDD/SSD can be controlled by the Operational System of XferMax or Computer OS(like Windows or Mac OS) at the same time. Thence, switching off the device is to give the control right to the computer’s OS.